Refund and Returns Policy

At ValidFire, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may be eligible for a refund or return under the following terms.

1. Return Window
We offer a 15-day return policy. You may request a return within 15 days of receiving your order, provided the item meets the eligibility criteria outlined below.

2. Eligibility for Returns
To qualify for a return, the item must:

• Be in its original condition, unused, and unwashed.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase, such as an order confirmation or receipt.

3. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:

• Products marked as “Final Sale” or “Non-Returnable.”
• Items that have been used, damaged, or altered after delivery.
• Perishable goods, personal care items, or hygiene-related products.

4. Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during checkout.

5. Return Shipping Costs
Customers are responsible for covering the cost of return shipping unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return label.

6. How to Initiate a Return
To start a return, please contact our support team at support@ValidFire.com with your order details and reason for return. Our team will guide you through the process and provide further instructions.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include photos of the damage, and we will resolve the issue promptly by offering a replacement, refund, or repair.

8. Changes to the Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

By making a purchase on ValidFire, you agree to the terms outlined in this Refund Policy. If you have any questions, please contact us at support@ValidFire.com.